Privacy Policy
Effective Date: October 21, 2026
The PlayWell Group ("PlayWell," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit www.playwellgroup.com (the "Site"), how we use it, and the choices you have.
Information We Collect
Information you provide to us. When you request a quote, contact us, or submit a form on the Site, we may collect your name, email address, phone number, organization name, project location, project details, and any files you choose to upload, such as site plans or photos.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device type, pages viewed, time spent on pages, and the website that referred you to us. This information is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and prepare quotes
- Connect you with the PlayWell representative for your area
- Communicate with you about your project
- Operate, maintain, and improve the Site
- Understand how visitors use the Site
- Protect the security of the Site and comply with legal obligations
We do not sell your personal information. We do not share your personal information with third parties for their own marketing purposes.
Cookies and Analytics
The Site uses cookies and similar technologies to keep the Site working properly and to understand how visitors use it. We may use Google Analytics and Google Tag Manager to collect information about Site traffic and usage. Google may use cookies to collect this information. You can learn more about how Google uses data at https://policies.google.com/technologies/partner-sites and opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
Some pages include embedded content, such as YouTube videos. These third parties may set their own cookies when you view or interact with that content.
Most web browsers let you block or delete cookies through their settings. If you block cookies, some parts of the Site may not work as intended.
How We Share Information
We share information only as needed to run our business, including with:
- Service providers who help us operate the Site and handle form submissions, such as our website hosting provider and our online form provider
- Analytics providers, as described above
- Authorities or other parties when required by law, or when needed to protect our rights, property, or safety
Our service providers may use your information only to perform services for us.
Data Retention
We keep your information for as long as needed to respond to your inquiry, complete your project, maintain our business records, and meet legal obligations.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Links to Other Websites
The Site may contain links to other websites, including our social media pages and manufacturer partner websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
Children's Privacy
The Site is intended for businesses, schools, municipalities, and other organizations. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Your Choices and Rights
You may contact us at any time to ask what personal information we have about you, or to request that we correct or delete it. Depending on where you live, you may have additional rights under applicable state privacy laws. We will respond to requests as required by law.
To unsubscribe from any emails we send, use the unsubscribe link in the email or contact us directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the Effective Date above.
Contact Us
If you have questions about this Privacy Policy or your information, please contact us:
The PlayWell Group
203A State Hwy 46 E.
Boerne, TX 78006
Phone: (800) 726-1816
Email: info@playwellgroup.com
